Terms & Conditions

Effective Date: 01 November 2026

Welcome to Gulps! By accessing or using the Gulps mobile application or website ("Platform"), you agree to be bound by these Terms & Conditions.

1. Nature of the Platform (Important) Gulps is solely a technology platform and software connector. Gulps does NOT prepare food, and Gulps does NOT provide delivery services. We merely provide a software platform that connects you (the Customer) with independent third-party restaurants ("Restaurant Partners") and independent freelance delivery personnel ("Independent Riders").

2. Independent Riders & Delivery Fees When you pay a "Delivery Fee" or a "Rider Tip" on the Platform, you are paying the Independent Rider directly for their logistics service. Gulps merely acts as a temporary payment collection agent to facilitate the transfer of funds from you to the Independent Rider. Riders are independent contractors, not employees, agents, or representatives of Gulps.

3. Taxes & Pricing All prices listed on the Platform are determined solely by the Restaurant Partners. Under Section 9(5) of the CGST Act, Gulps collects the mandatory 5% GST on food orders on behalf of unregistered Restaurant Partners. Any "Packaging Fees" are charged by the restaurant. Gulps reserves the right to charge a Platform Fee for the use of our software services.

4. Food Quality Liability Because Gulps is a software provider, we are not responsible for the quality, safety, hygiene, or exact portion size of the food prepared by the Restaurant Partners. Any grievances regarding food quality must be directed to the Restaurant Partner.

5. Right to Deny Service Gulps reserves the right to suspend or terminate any customer account that engages in abusive behavior, excessive cancellations, promo code abuse, or fraudulent "missing item" claims.