Gulps

Gulps · Legal

Refund & Cancellation Policy

Last updated 4 October 2026

  1. The 60-Second Grace Period Once you place an order on Gulps, you have exactly 60 seconds to cancel the order directly through the app for a 100% full refund.
  1. No Cancellations After 60 Seconds Because our Restaurant Partners begin cooking your food immediately, no cancellations are permitted after the 60-second grace period. If you refuse to accept the order at your doorstep, you will not receive a refund, and your account may be flagged.
  1. Missing or Incorrect Items (The Proof Rule) If you receive your order and an item is missing or incorrect, you must report it within 30 minutes of delivery.
  • You must provide clear photographic proof of the delivered items and the receipt.
  • If the restaurant's sealed packaging (e.g., staples, tape) was broken before the rider arrived, you must submit a photo of the tampered packaging immediately upon delivery.
  • Refunds for missing items are processed strictly at the discretion of Gulps Operations after reviewing the photographic evidence.
  1. Refund Processing Time If a refund is approved by our team, the amount will be credited back to your original payment method (Credit Card/UPI) within 5 to 7 business days, depending on your bank's processing times.